Slots of Vegas Casino Review – Expert & Player Ratings 2025

Slots of Vegas Casino Slots of Vegas Casino 🕒 473 🗒️ 100575

Read our Slots of Vegas Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.

Slots of Vegas Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino’s Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino’s Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Slots of Vegas Casino has an Above average Safety Index of 7.8, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Keep reading our Slots of Vegas Casino review to learn more about this casino and decide whether it is a good choice for you.

Safety Index – Slots of Vegas Casino fairness and safety

To calculate a casino’s Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino’s Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Slots of Vegas Casino review, we extensively examined and analyzed the Terms and Conditions of Slots of Vegas Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

According to our approximate calculation or collected information, Slots of Vegas Casino is a very large online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We consider the casino’s size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

We did not find Slots of Vegas Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It’s advisable for players to factor this in when making their casino choices.

All of that, together with other factors considered in our review, has resulted in Slots of Vegas Casino having a Safety Index of 7.8, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Note: According to our records, Slots of Vegas Casino is related to 25 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Slots of Vegas Casino.

Slots of Vegas Casino T&Cs

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Slots of Vegas Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos’ way of resolving them. When determining the casino’s Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 23 complaints directly about this casino in our database, as well as 273 complaints about other casinos related to it. Because of these complaints, we’ve given this casino 2,320 black points in total, out of which 919 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

User feedback and assessment of Slots of Vegas Casino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Judging by the 114 user reviews given to Slots of Vegas Casino, it has a Bad User feedback score. The reviews submitted by users are available in the ‘User reviews’ segment of this page.

Note: User reviews may not accurately reflect the casino’s quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino’s reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Slots of Vegas Casino company information and licenses

Slots of Vegas Casino belongs to and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Slots of Vegas Casino has a gambling license in Comoros. Their license was granted by Anjouan Gaming.

About payment methods and win and withdrawal limits

Slots of Vegas Casino accepts 17 payment options. This includes: Neteller, VISA, Mastercard, American Express, Bitcoin (BTC), Litecoin (LTC), Discover, Binance Coin (BNB), Bank wire, Coindraw, Check (Cheque), Changelly, Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Tether (USDT), Dogecoin (XDG).

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino’s win and withdrawal limits in the table below.

Withdrawal limits	Win limits
USD 2,000 per week	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Slots of Vegas Casino.

Language	Website	Customer support	Live chat
English

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Slots of Vegas Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Slots of Vegas Casino to be average.

Casino games and slots available at Slots of Vegas Casino

You can play these types of games at Slots of Vegas Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.

Casino games supplied by 1 game provider are available. This includes Realtime Gaming.

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In ‘Bonuses’ section of this review, you’ll currently find 4 bonuses from Slots of Vegas Casino based on the data from our database.

*Note: Visit our separate page on Slots of Vegas Casino bonuses to learn more about this casino’s offers.*To calculate a casino’s Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino’s Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

Slots of Vegas Casino T&Cs

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Slots of Vegas Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

User feedback and assessment of Slots of Vegas Casino

Judging by the 114 user reviews given to Slots of Vegas Casino, it has a Bad User feedback score. The reviews submitted by users are available in the ‘User reviews’ segment of this page.

Slots of Vegas Casino company information and licenses

Slots of Vegas Casino belongs to and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Slots of Vegas Casino has a gambling license in Comoros. Their license was granted by Anjouan Gaming.

About payment methods and win and withdrawal limits

Withdrawal limits	Win limits
USD 2,000 per week	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Slots of Vegas Casino.

Language	Website	Customer support	Live chat
English

Casino games and slots available at Slots of Vegas Casino

You can play these types of games at Slots of Vegas Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.

Casino games supplied by 1 game provider are available. This includes Realtime Gaming.

Note: Visit our separate page on Slots of Vegas Casino bonuses to learn more about this casino’s offers. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (17)Payment methods (17)-

Withdrawal limits per week $2,000 SlotsRouletteBlackjackNo bettingVideo pokerNo bingoBaccaratJackpot gamesNo live gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingCrash gamesTypes of games- Slots

Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
No live games
No poker
No craps
Keno
No scratch cards
No eSports betting
Crash games

English websiteEnglish customer supportEnglish live chat-

24/7 Customer support
Wide variety of bonuses
Supports lots of cryptocurrencies
Bitcoin and Neteller withdrawals are faster than other withdrawal methods
Very slow withdrawals
Players from some countries do not qualify for any bonuses
Medium sized casino targeting US
Players must be 21 or over
Sticky (non-cashable) bonuses

Casino GuruWe want players to understand gambling. This is a place to share experience with Slots of Vegas Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Bad Rated by 114 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review Casino GuruWe want players to understand gambling. roccoizmynameNoviceUnited States• 7 months ago Once I get paid I will close account and never use INCLAVE login to any of their games…..I played Lucky Red and cashed out $800 in 48 hours….two months for $500….how does this site with all the complaints have a 6.9/10 it should be a 1/10…..site needs to be shut down……we need to regulations of some form to stop this corruption and the only way is to work together to eliminate these thieves. I am tired of rambling… Slots of Vegas….do not put any money into their corrupt hands - only positive is selection of games

can’t get a payment (over 60 days)
stall tactics–tell you something one day and change mind next
lie and rep says he is not responsible
terrible customer service
any casinos linked in INCLAVE are corrupt–stay away
if bonus is used, you do not win
told me I had a $500 limit to cash out in bitcoin

fq4wtjvzf2VisitorUnited States• 10 months ago I play on slots of Vegas over a year and not issues with them. The support chat is available 24/7 and responds under a minute. They great personal hosts that make everything even easier ( withdraws/deposits/special bonuses ) Withdrawals take between 24-72 h max - Amazing support team especially vip host Ruben

Quick withdrawal via bitcoin
Great game selection
Awesome no rules bonuses
VIP hosts who go above and beyond

jaykhan212026VisitorUnited States• 1 year ago I been playing for quite some time and deposited hundreds of dollars, finally I decide to withdraw, it becomes impossible. I’ve submitted documents multiple times and contacted support with no response or resolution. I’m convinced based on countless negative reviews that they are corrupt and do not pay out. I hit for 10k and have been trying to get verified for months with no help from the company. But they will take my money in an instant. Do not invest, stay away because this company are thieves and deserve the worst in life. - Nothing

Do not get suckered in because of a stupid coupon tripling your investment. The algorithm is made for you to never win and if you do you can’t even withdraw funds

PamalamaAdvanced NoviceUnited States• 1 year ago I love their game selection. Their live chat is hit or miss, mostly miss. But when you do get through I found their staff to be very courteous and helpful. Withdrawal process here is a JOKE. Once you submit a withdrawal, that’s it, no more contact. I sent them an email once a day for 32 days straight, and NEVER got a response. Speaking of 32 days, that’s how long it took me to get paid, and then, the ONLY reason that I got paid that fast is because I got Casino Guru involved. Casino Guru is a godsend for us honest players who have absolutely zero recourse when shady casinos try to take advantage of us. Once I gave CG all the needed information to work with and they contacted slotsofvegas, I had my payout in my bitcoin wallet within 24 hours! I sincerely believe thar had it not been for CG I would not have received my payout. So if you choose to play there, keep in mind that if you win, it will take a lot of effort and time to get your winnings. The best piece of advice that I can give you is that, if you want to get paid then get CG involved as soon as possible. With all of the technology available today there is no excuse to wait 30 days for a payout. I can see a week or so, due to kyc, but anything over that is an attempt to wear you out, and get you to give up. Bottom line don’t play here unless you’re OK with waiting a couple of months to get paid. And as always READ EVERY SINGLE LINE OF THE BONUS TERMS AND ADHERE TO THE RULES. - They seem to respond to Casino Guru

Fun slots
Long withdrawal wait time.
Will not answer an email
Did not pay until Casino Guru contacted them

5starjewelry2015VisitorUnited States• 1 year ago I want to write a positive and honest review for this slotsofvegas online casino. I play slots and use debit card for payment to play. The games are very fun and wide range of selection, love it ! Bonuses are very good, low play through, 20 x , 15 x or no play through no max cash out bonus. You have very good chance to win money ! The hosts are very friendly especially my host Peter is excellent, he will help you solve any problems and give you good bonus. The casino need to verify your ID , bank account and credit or debit you use, you need to submit required documents. And withdraws, I got all my winnings within 6 to 10 weeks, it is a little slow, but you will get it , just be patient! Overall , it is an awesome online casino ! I love it ! And I have not tried the other methods for deposit or withdrawal, my host told me bitcoin is much faster for withdrawal. Outlaw1029ApprenticeUnited States• 1 year ago I have played all of there sites the last 18 months. When I was a constant looser the loved me. Hr long call from my host stroking me. A cpl of months ago I changed strategy Ie would take small wins. This is when the games started request resent KYC paperwork Not approve said paperwork. I played along and kept winning. My host stopped taking my calls but I could contact him on live chat and whats appp. He would be slow but I would get my $. Starting about 2 weeks ago he quit taking my call and cut all communications. I have 3 large withdrawals pending at Posh and one at Prism. They also took my VI P 5!ratiing and prohibited me from using no rules bonuses. I could only use bonuses that were 40x. I quit making deposits and attempting to beg and plead with others to get my $. This post named Posh and Prism in SOV thread because this is their main site. So beware of ANY of this companies casino they are sweet when u loosing thousands of Dollars but start winning and it gets different. I am going to name my host because for 18 months he wanted to practically marry me until I started winning. Vince Rossi great guy until you win. He disappears then boy what a divorce. So beware of all this companies casinos - They have started paying quicker

Dont win if you want to keep playing.

baileymbillie58NoviceUnited States• 1 year ago very quick to take your money even to ok withdrawal but it has been 30 days (2 short actually) and I havent been paid and not since the first email have i been able to hear back from anyone. Do not waste your money here - never pay out

vegasplayNoviceUnited States• 1 year ago I’m on my second withdrawal request, since 12/14. They denied the first one with no explanation after I did everything they asked. I continue to get the run around. I have sent all information on several occasions. I was told all documentation was up to date and now I’m being told they need certain information again. I will be filing formal complaints with my bank and any third party processor who has taken my funds to give to this site. I have all transaction and confirmation numbers from the processors to identify. This is unacceptable. terrancecallen10VisitorUnited States• 1 year ago Very disappointed, currently 17 days an waiting on winnings withdrawal. Nobody helped me and chat is not good here. Overall not so good experience. - Looooong withdrawal time. 2 and a half weeks and counting. Not worth the time and effort gambling here.

1traveller1953Advanced NoviceUnited States• 1 year ago Well to start,I won over 600 dollars,they said since it was from a bonus I caint get but 100,so they took 500 away wow,then again while playing I was up over 400 and the slot froze,after chat to see what happened,they said they would unfreeze it but I would loose,.wow,and I did,.now I got a 30 dollar cash bonus,and won quiet a bit..well over 2000,so they are saying since it’s a bonus,I can only get 100 dollars,the rest goes back to the casino,.wow,.what a joke.i would not recommend playing her. I put in for 2000,withdrawal, I’ll wait and see.but sure they will steal it also…so I’m looking for a new place to play.. JinxcharlieVisitorUnited States• 1 year ago I won $333 here without using any sort of bonus. The first time I tried to withdrawal they denied it and put it back into my account stating that I wasn’t verified, even though I went through the websites verification system and it stated I was approved 😑. Chatted with customer service (which takes forever to get a hold of btw) and they stated that I would need to email my verification documents to [email protected]. So I did that, and tried to withdrawal for a second time. This time around they denied it stating that my verification documents were rejected. They never even tried to contact me via email to let me know that they were rejected. Anyways, I spoke with customer service once again and they stated they never received my documentation and gave me a different email address to send my documents to ([email protected]). So I resent all of my verification documents again and threw in a screenshot of my bitcoin wallet (just in case they needed that as well). The new email actually responded back to me with a case # in case I needed to follow up. Which I did. 7 days passed and I reached out again to a representative along with my case # and she was able to tell me that they finally approved the documents. 10 days passed without hearing anything so I reached out again to find out if the actual withdrawal had been approved. The customer representative I talked to this time escalated my issue and the next day my withdrawal was approved. It’s now been a total of 28 days since my first withdrawal request and I’m now being told that it takes an additional 7-10 business days once withdrawal has been approved to receive the funds in my bitcoin account. Fingers crossed I receive the withdrawal within this time frame, or at all, for that matter. I will not be spending another dime here and recommend you don’t either. I have played at many other RTG sites where getting verified/withdrawal processing time can be a not-so-easy/lengthy task but this site goes far beyond that. The verification process is all over the place and the time frame for withdrawal is absolutely atrocious. It should not be this hard or take this much time to get the money you rightfully won. Will edit post to let you know if I do in fact receive my withdrawal. - Support is friendly

Lengthy withdrawal times
Lengthy verification process
Wait times for support chat
No clear cut process for verification

gracenavalviramontesVisitorUnited States• 1 year ago This website is a hoax and a scam. I’ve been so frustrated and livid that I made multiple attempts to make withdrawal. From all methods,withdrawal check,wire transfer,and bitcoin. Any transactions rejected,still undetermined no reasoning. I provided proof of documents and called the contact number,failed. I felt non-existent and no live person. My balance still on their site. Sucks! Nowhere to get my money. It’s not legit site,should be investigated and really have someone do something about reported the fraudulent staff.Unhappy playerAwaited for 2 years to withdrawal my money.- Bad website

Defrauding players
No live person
Chat room fake
Held my personal identification documents
Method withdrawal fake

ApexPredator93Senior ApprenticeSouth Africa• 1 year ago very easy to get help from chat, awesome deposit and withdrawal time - Great deposit and withdrawal

pwgpw9d8b6NoviceUnited States• 1 year ago NEVER PLAY THIS SITE ITS BS!!!!!!!Beware STAY AWAY!!!!Ive been trying to cash out for almost 5years and there’s always an issue.Customer service sucks and know nothing besides to tell you what sounds good - NEVER PLAY THIS SITE ITS BS!!!!!!!Beware STAY AWAY!!!!Ive been trying to cash out for almost 5years and there’s always an issue.Customer service sucks and know nothing besides to tell you what sounds good

Bre8694NoviceUnited States• 1 year ago If someone is looking for an honest thorough review of this casino, then here it is.On June 10th I submitted a withdrawal for $100. Seven business days later, on the 20th, it was cancelled due to them wanting to verify my bitcoin address. After verifying it with a support chat agent, I resubmitted my $100 withdrawal.As of now, not including weekends, I have been waiting for days. Including weekends, I have been waiting for 21 days. I am a depositing player, and my verification and documents were approved months prior to my withdrawal. I knew there withdrawals were not instant like casinos like brango, but I had also very thoroughly read there T&Cs and was okay with what was stated as the standard time frame. But when I submitted my withdrawal, it said I would get my funds within five business days. I have sent support chat that screenshot but it did no good. They didn’t care. Just kept repeating there standard times. There is absolutely ZERO email communication whatsoever. The only reason I even found out that my withdrawal had been cancelled is because I logged in to check the status of it. If I didn’t do that, I would have never known. One of the last support agents I talked to, Tracy, had asked me for my bitcoin address again. I sent it and asked why. She said that it’s because before a withdrawal can be approved, the crypto address has to be verified twice thru support chat. Well why isn’t that in the T&Cs? Why didn’t the half a dozen other support agents tell me that or ask for it? Then when I ask to speak with a manager, I’m denied one. Finally, today, I chatted with a manager by the name of Anabelle. She was the nicest one I talked to but I’m still at a waiting standstill. She told me to come back on Monday to see if it’s been approved and also told me that she emailed the withdrawal team to escalate it. So Monday will be a total of 24 days waiting on my $100 withdrawal. So we shall see. But all in all, I would not recommend spending your money on Slots of Vegas. They do not abide by there own T&Cs so it makes everything extremely difficult, and everytime a support agent tells you something, it’s always different from the previous one, and never truthful.As of now, I really don’t think they’re going to payout my withdrawal. But we shall see come Monday. I will update this review with any changes if there are any.So today, 7/3/23, my withdrawal was finally approved. Now support is saying that I now have to wait another 10 days for them to actually send the funds to my Bitcoin wallet. 🤦🏼‍♀️ Smh. - Extremely long withdrawals

Takes forever to connect with support chat
No email communications
Doesn’t follow there own Terms and conditions

bjacob1642ApprenticeUnited States• 2 years ago Yet another casino in this network that I played out despite reviews. I kind of had to because I won at Ozwin fairgo Slotocash and Grandevegas and they took all my deposit bonuses from me. Anyway I’ve withdrew from here three times now and every time 72 hours and it’s there - Customer service is good.

Payouts In 72 hours or less
Sticky bonuses they take them back at withdraw

Grademous666Junior ApprenticeUnited States• 2 years ago RUN! Don’t walk .. RUN! Horrible customer service. Month long waits for payouts. Hardly ever responds to inquiries - They have a cool name

Take forever to get your winnings if at all
Terrible customer service
The more you win the worse they treat you

cdfrance1Advanced NoviceUnited States• 2 years ago Terrible payouts, the free spins per day are a joke as well. You might as well try a different online casino if you want to win enough to keep playing. Summer77anneUnregistered userUnited States• 2 years ago If I could give them a negative stars review I would. This casino will go above and beyond to try and find a reason for you to NOT let you withdraw your winnings that are rightfully yours. They have taken over $1000 of my winnings at different times and not allowed me to receive them. The customer support is poor and this casino is the absolute worst one I’ve ever been associated with. Don’t let them screw you! - Everything

1108dannySenior ApprenticeUnited States• 2 years ago It could be a good casino if you don’t want to make a withdrawal. Been waiting four months for a withdrawal. If you don’t need your money play here. PnucciNoviceUnited States• 2 years ago They suck ! Dont pay when you win. They burned me for 5000 dollars i would not play your hard earned money here its bogus. They find ways not to pay out. - Wont play no more

cisternino131NoviceUnited States• 2 years ago Customer service is poor. Takes months to get withdrawal. If I could have given 0 stars I would have. aaronrarroyoNoviceUnited States• 2 years ago If you are playing with hopes of eventual payout, i would never suggest this casino. They can claim whatever they want on the rules/policy pages, but they will blatantly not follow and you are stuck for months trying to recv your payments. I have played with this casino for at least 8 years or so….and YES they do pay as long as you follow terms, but expect payment in about 4-6 months. - Eventually pay

Payout is ridiculously long 4-6 months
Customer service cannot help at all. They all claiming to have no access other than to look into your account and for you to check back in 3 business days( they famous quote)

gangsterlove0427NoviceUnited States• 2 years ago This is a joke I made many deposits in bitcoin and finally when I go to withdraw my money through coindraw which your suppose to get you deposit in 24hrs it said I wasn’t eligible because my last deposit had to be put In manually because I sent it to the address they provided and it was confirmed in the block chain but I never received it in account so now I’ve been told that I will have to wait another week to receive my payment I suggest you don’t play on this website because they don’t want to pay you when you win but they sure take your money right away … Hopefully a vip manager named Rhea can help me out like she said londonlegaci9VisitorUnited States• 3 years ago This casino has been holding my money for almost 5 days. They claim they need to verify my identity. I will never use this casino again once I get my money. They say it takes up to 10 days to verify and get your withdrawal. That’s a scam to me. I think they hope you will keep gambling and won’t have anything left by the time they approve your identity. JessDNoviceUnited States• 3 years ago International transaction fees, and no payout of winnings. On my login, it shows all info is verified and nothing else is needed from me. However, payout requests denied because they say they don’t have required info. No one can provide me with this “form” they say they need. Total scam! - Friendly customer support

Impossible to get payouts
International transaction fees added to any deposits

kristyUnregistered userUnited States• 3 years ago This casino is not worth the time or effort you must put into it in hopes of a withdrawal. They require so much personal info yet still dont even come through with your withdrawal. Find another platform. - Feels like theyre just trying to get your bank account info for other purposes

Very unclear terms regarding withdrawal requests

abxchange1VisitorUnited States• 3 years ago Absolutely a fraudulent site. I wish I had read all the awful reviews on the net. They took months getting me verified so I could cash in $450.00. I never was paid, and they then blocked me from the site for no apparent reason. They offer good deals to get your money, but your winnings stay there, like the Hotel, California. I wanted to fight them, but when I saw how many people were ripped off thousands, after winning thousands, I just decided the stress was not worth it. They have no conscience, and I expect Karma will come around. - Games were fun, with deals and freeplay, but you may as well go to a free casino, than to pay, because you lose, even when you win.u

They wrap up all your time pleading with them to pay you.
Get verified before spending a dime there.
Poor communication.

Moneymaker413ApprenticeUnited States• 3 years ago Good experience considering I had like 8800 play through and played on and off for 3 days and ended up 1900.00 after playthrough/requested 1700 and played the other 200 Sent verification and waited. Took right at about 4 weeks and woke up one morning to a bitcoin deposit of 1500. Very smooth process just took awhile for pay. downside to winning right off like that they changed my player status level ,to skilled/advanced which basically means no more bonuses or offers on there or any of the sister sites. Missed out on the 12 days of xmas bonuses on any site - great start bonuses

labeled as skilled/advanced due to 1 time win

shaadeegirlUnregistered userUnited States• 3 years ago I have to disagree with all the negative comments. Five years ago I won $17000.00 and this year on April 4 I won $40,000.00 no kidding it was awesome now it took a little while to get paid but they paid me like twelve grand in June and the other 27 grand they paid me in September. So folks they DO pay you you just have to be patient and persistent go to chat every week even twice a week but don’t be rude they have a process you must go through and you will get paid. I give Slots of Vegas two thumbs up - The online slots are great but keno is my favorite

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Slots of Vegas Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.8/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be somewhat unfairNot found on any relevant casino blacklistLow value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation T&C copied from the casino’s website (in English): Read less Read more
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited T&C copied from the casino’s website (in English): Read less Read more
Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more
Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation T&C copied from the casino’s website (in English): Read less Read more
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited T&C copied from the casino’s website (in English): Read less Read more

Other factors

Low withdrawal limit: $2,000 / week
Low withdrawal limit: $2,000 / week

366All0Opened33Unresolved122Resolved211Rejected

Complaints directly about Slots of Vegas Casino

Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $4,500

Player winnings approved but never delivered.

The player reported that in late September 2024, they deposited and won over $4,500. Despite submitting all required verification and receiving multiple confirmations that the withdrawal was approved, the player never received the funds. The player expressed concern over the lack of response to follow-up emails and fears the misuse of their personal data. The issue remains unresolved with the casino acknowledging delays and requesting additional time to clarify the situation internally.

Read moreRead less Read more on: askgamblers.com Submitted: 11/2024 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $5,470

Player seeks resolution after months of incomplete payouts.

The player reported ongoing delays in receiving withdrawals from casino, initially contacting a casino representative, after a previous issue. On November 9 and 14, the player requested three withdrawals totaling $7,500, followed by additional withdrawals on December 2, raising the total owed to $12,970. Despite following up and receiving partial payments of $3,710 and $4,960, two withdrawals ($2,500 and $470) remained pending, along with a later $2,500 request. The player received an unexplained $937.50 deposit and expressed confusion over its origin. The casino representative replied but no info if the withdrawals were successfully paid.

Read moreRead less Read more on: askgamblers.com Submitted: 1/2025 Closed Our verdict

Insufficient evidence from player

Disputed amount: $1,200

Player’s account is closed after winning.

The player from Louisiana experienced account issues after being banned from the casino despite previously winning funds. After playing down from 2500 to 1200, he was kicked out, and upon logging in later, he discovered only 8 dollars in his account. Following winnings of 163 dollars, he received a coupon and faced a ban when he attempted to escalate the situation. The Complaints Team was unable to assist with the complaint due to a lack of verifiable evidence, such as gameplay records or transaction logs, which prevented confrontation with the casino.

Read moreRead less Submitted: 20 Apr 2025 Closed Our verdict

Player stopped responding

Disputed amount: $8,750

Player’s withdrawals are delayed.

The player from Florida had multiple pending withdrawals totaling 2500€ and 1250€, which had not been processed for over a month. The issue was escalated to the casino, which confirmed that the transactions were marked as complete. After further communication, the player confirmed receipt of the funds. The complaint was subsequently closed due to a lack of response from the player for further assistance.

Read moreRead less Submitted: 07 Apr 2025 Resolved Our verdict

Case closed

Disputed amount: $200

Player’s withdrawal is delayed due to verification issues.

The player from Louisiana had difficulty withdrawing her winnings despite meeting the wagering requirements for a $100 chip. She faced challenges in verifying her banking details, as the casino was requesting a card that she did not possess. Communication had been frustrating, with the casino asking her to send a handwritten letter to address the issue. The complaint was resolved when the player received her payout of $184 after a seven-day wait, and the Complaints Team confirmed that the issue was marked as resolved in their system.

Read moreRead less Submitted: 28 Feb 2025 Closed Our verdict

Player stopped responding

Disputed amount: $4,528

Player’s withdrawal is delayed.

The player from the US faced difficulties withdrawing winnings of $4,528 after requesting a withdrawal two months prior. Despite multiple attempts to communicate with the casino, including being locked out of her account, she received no response. The Complaints Team was unable to proceed with the investigation due to the player’s lack of response to their inquiries. Consequently, the case was rejected, but the player was informed that she could reopen the complaint in the future if she chose to continue communication.

Read moreRead less Submitted: 29 Dec 2024 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal is delayed.

The player from the United States had requested a withdrawal two weeks prior from Slots of Vegas but had not received any updates, as the casino had not replied to his emails. He noted that while he enjoyed the casino’s bonuses and games, the lack of communication regarding his payout was disappointing. After the Complaints Team contacted the casino on his behalf, they successfully facilitated the resolution of the issue, and the player’s withdrawal was processed. The player confirmed that the funds were transferred successfully, leading to the complaint being marked as resolved.

Read moreRead less Submitted: 24 Dec 2024 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from Georgia had requested a withdrawal two weeks ago and was informed by customer service that the payment had been approved and sent to the payment team. The player later confirmed that the funds had been received from the casino. The issue was marked as resolved following this confirmation.

Read moreRead less Submitted: 18 Nov 2024 Resolved Our verdict

Case closed

Disputed amount: $200

Player’s withdrawal is delayed.

The player from California faced difficulties withdrawing funds, having requested a withdrawal two weeks prior and submitted all required documents. Despite verifying the bitcoin address multiple times and being informed that the issue was escalated, the player continued to be caught in a loop of responses without resolution. Additionally, another $800 withdrawal was pending, which added to the frustration. The issue was resolved after the player received payment with a manager’s approval, and the complaint was marked as ‘resolved’ by the Complaints Team.

Read moreRead less Submitted: 29 Oct 2024 Closed Our verdict

Player stopped responding

Disputed amount: $623

Player’s withdrawal request is delayed.

The player from California requested a withdrawal one month ago, which was approved but has not been processed since September 22. Despite multiple complaints and escalations, he is still waiting for his winnings

Read moreRead less Submitted: 22 Oct 2024 Closed Our verdict

Unjustified complaint

Disputed amount: $100

Player’s withdrawal has been denied.

The player from Japan had requested a withdrawal two weeks ago, but the request was denied. It was determined that the denial was due to a breach of the casino’s promotional terms, specifically related to “bonus stacking.” The casino had clarified that multiple bonuses could not be combined if there was an existing balance or pending withdrawal. Consequently, the complaint was rejected based on the evidence provided.

Read moreRead less Submitted: 15 Oct 2024 Closed Our verdict

Player stopped responding

Disputed amount: $3,314

Player’s withdrawal has been delayed.

The player from the US requested assistance after waiting three months for a Bitcoin withdrawal that had not been received. He expressed frustration as he typically experienced prompt withdrawals with Bitcoin and sought help to obtain his funds. The Complaints Team investigated the situation and contacted the casino, which clarified that the winnings had derived from a series of free chips, subject to a maximum cashout limit. Ultimately, the player’s complaint was rejected due to a lack of further communication and cooperation from him following the casino’s explanation.

Read moreRead less Submitted: 15 Sep 2024 Resolved Our verdict

Case closed

Disputed amount: $4,000

Player’s withdrawal is delayed.

The player from Florida had requested a withdrawal on the 5th, but it remained unapproved as of the 15th, causing concern and prompting a follow-up inquiry. The issue was escalated to the Complaints Team, who intervened and contacted the casino for updates. After multiple communications, the player confirmed that she had received her winnings from Slots of Vegas. The complaint was marked as resolved.

Read moreRead less Submitted: 14 Sep 2024 Closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal has been delayed.

The player from Missouri faced significant delays in withdrawing funds after initially using a no deposit bonus at Slots of Vegas. Despite having completed identity verification and following up multiple times, his withdrawal request had not been processed, and he was frustrated that it might take over a month to receive his money. The casino confirmed that the payment was released via Bitcoin and delivered on September 15th. However, as the player did not respond to further inquiries, the complaint was rejected due to lack of communication.

Read moreRead less Submitted: 10 Sep 2024 Closed Our verdict

Other

Disputed amount: $200

Player is facing delayed payout and unresponsive support.

The player from the United States had been waiting almost a week for a payout and had not received any response from customer service despite sending three emails. Frustrated with the lack of communication, the player doubted he would receive his winnings. The issue was escalated to the Complaints Team, who facilitated communication with the casino. After a review, it was determined that the player’s withdrawal had been denied due to insufficient balance after utilizing the bonus funds. Consequently, the complaint was rejected as the player had played down his balance to zero.

Read moreRead less Submitted: 14 Aug 2024 Closed Our verdict

Other

Disputed amount: $216

Player’s withdrawal has been delayed due to a lost card.

The player from the United States had made a deposit to claim a bonus and had confirmed that she could choose her own payout method. However, the casino had requested a card that the player no longer had due to losing her wallet. The player had attempted to resolve the issue by using Bitcoin for her withdrawal but faced complications because of the card verification requirement. The complaint was rejected after the player explicitly requested to close it, and the Complaints Team had expressed willingness to assist with future issues.

Read moreRead less Submitted: 04 Aug 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player believes that their withdrawal has been delayed.

The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future.

Read moreRead less Submitted: 08 Jul 2024 Closed Our verdict

Player stopped responding

Disputed amount: $3,000

Player believes that their withdrawal has been delayed.

The player from California had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had communicated with the casino regarding the player’s situation and confirmed that two withdrawals of $1500 had been approved and sent to a third-party payment provider. The player had been informed that the payments should arrive shortly. However, the case was ultimately rejected due to a lack of response from the player, which prevented further investigation.

Read moreRead less Submitted: 03 Jul 2024 Closed Our verdict

Player stopped responding

Disputed amount: $1,291

Player’s winnings have been confiscated.

The player from the United States experienced difficulties with her verification. After receiving an email offer, the player won but had issues withdrawing due to the casino rejecting her temporary driver’s license. Despite deposit verification via cryptocurrency, the casino confiscated the player’s winnings. The complaint was rejected by us due to the player’s lack of response to further inquiries and failure to provide the requested evidence.

Read moreRead less Submitted: 15 May 2024 Closed Our verdict

Unjustified complaint

Disputed amount: $83

Player’s withdrawal request is delayed.

The player from Oklahoma had a pending withdrawal from free spin winnings and, despite having made the required deposit and providing the necessary documents, had not received any communication from the casino as of 05/01/2024. The player claimed that she had complied with the terms and conditions and completed the verification process. However, we found that the casino’s policy limited winnings from consecutive no-deposit bonuses. Despite her deposit, the casino had not paid out her winnings. We suggested that the player contact the casino for a refund of the deposit or continue playing with the deposited funds. Unfortunately, we had to reject the complaint due to the casino’s policy on consecutive no-deposit bonuses.

Read moreRead less Submitted: 12 May 2024 Closed Our verdict

Other

Disputed amount: $100

Player’s winnings were confiscated.

The player from the United States complained about the unfair practices of SlotsOfVegas Casino, which removed his winnings from his account. He clarified that he had adhered to the rules and only used one coupon. After numerous interactions with support, the casino insisted the player was not eligible for his winnings. We determined that the player had not passed the verification process, making it impossible for the casino to process the withdrawal. Therefore, the complaint was rejected.

Read moreRead less Submitted: 08 May 2024 Resolved Our verdict

Case closed

Disputed amount: $1,300

Player struggles with payment card verification.

The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino. The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.

Read moreRead less Submitted: 07 May 2024 Closed Our verdict

Player stopped responding

Disputed amount: $2,400

Player’s winnings are missing after successful withdrawal.

The player from Ukraine had used free spins and won $2400. After successfully verifying his account, he attempted to withdraw his winnings. The casino had marked the withdrawal as paid, however, the funds did not arrive in his wallet. We had reached out to the player for more information to investigate his complaint. However, due to the player’s lack of response to our queries, we were unable to carry out a thorough investigation. Consequently, we had to reject the complaint.

Read moreRead less Submitted: 29 Apr 2024 Closed Our verdict

Player stopped responding

Disputed amount: $500

Player’s withdrawal was denied due to a multiple accounts claim.

The player from the United States attempted to verify his account for withdrawal but was told he had multiple accounts and thus could not withdraw funds. Even though this was his first time using chips, the casino falsely claimed he used multiple chips. The casino subsequently invited him to deposit money for a bonus.

Read moreRead less Submitted: 28 Apr 2024 Closed Our verdict

Player stopped responding

Disputed amount: $350

Player’s withdrawal has been delayed.

The player from Oregon was experiencing a problem with a withdrawal from the casino. After multiple emails to the casino, responses had been minimal and unhelpful. We asked the player to provide more information and evidence, such as screenshots of transaction history and communication with the casino. However, the player did not respond to our requests, hence we were unable to investigate the issue further. Consequently, the complaint was rejected.

Read moreRead less Submitted: 03 Apr 2024 Closed Our verdict

Other

Disputed amount: $2,000

Player’s withdrawal method was changed.

The player from the United States had faced withdrawal issues with an online casino. After receiving approval for a check withdrawal three months prior, the casino had then insisted on initiating a wire transfer. However, the casino required the account to be solely in the player’s name. The player, who shared the account with her husband, claimed that she had passed all verification processes and was suspicious of the casino’s sudden change in withdrawal method. Despite our team’s effort to mediate the situation, the player and the casino had failed to reach an agreement. The casino maintained that they needed to verify the player’s bank account, while the player insisted that she had provided all necessary information. The complaint was eventually closed due to the player’s non-cooperation and request for closure.

Read moreRead less Submitted: 02 Apr 2024 Closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s struggling to withdraw her winnings.

The player from Nevada had faced multiple issues regarding withdrawal processes at the casino. Despite fulfilling conditions and making successful deposits, the player’s withdrawal requests had been repeatedly denied without clear reasons. We attempted to communicate with the player to understand the situation better and resolve the issue, but the player did not respond to our messages. As a result, we couldn’t investigate further and had to reject the complaint.

Read moreRead less Submitted: 24 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: $1,000

Player’s withdrawal from the casino is delayed.

The player from the United States had submitted a withdrawal request of $1000, which had been her first interaction with the online casino. Despite having provided all KYC documents and her Bitcoin wallet address, she hadn’t received her winnings for over two weeks. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional 7-10 days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.

Read moreRead less Submitted: 20 Mar 2024 Closed Our verdict

Player stopped responding

Disputed amount: $1,200

Player experiences withdrawal delay and unresponsive customer service.

The player from Massachusetts had been struggling to withdraw his winnings for over two weeks. Despite having provided the casino with numerous pieces of requested information and having tried different withdrawal methods, he hadn’t received his payment. The player claimed the casino refused to honor a cryptocurrency withdrawal and delayed the wire transfer. The casino also allegedly retained a portion of the winning. We asked the player for more specific information. However, due to the player’s lack of response, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 26 Feb 2024 Closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s winnings payment is denied.

The player from Puerto Rico had won $100 at Slots of Vegas but the casino refused to pay his earnings. Despite having followed the rules for depositing and using a free spins bonus, he hadn’t been able to get his winnings. We had attempted to engage with the player to better understand the situation and had requested relevant evidence. However, the player had responded with offensive language and did not provide the requested information. Despite having extended the response deadline, the player did not further communicate. Therefore, we had to reject the complaint due to lack of cooperation from the player.

Read moreRead less Submitted: 25 Feb 2024 Closed Our verdict

Unjustified complaint

Disputed amount: $10

Player’s winnings have been denied.

The player from Missouri had redeemed a coupon for free spins and won. After depositing $10 to verify her wallet, she was informed that she couldn’t withdraw her winnings because she had played another free spin promotion without depositing in between. The casino had added her deposit to her account balance, making it unavailable for withdrawal unless she had a minimum of $20. The player had expressed her frustration and felt deceived by the casino. The casino confirmed that the player had claimed multiple no-deposit bonuses without making deposits in between, which was against their terms and conditions. The casino also stated that the player’s deposit was returned to her account balance and was lost by playing. After reviewing the evidence, we concluded that there was nothing to solve and closed the complaint as unjustified.

Read moreRead less Submitted: 17 Feb 2024 Closed Our verdict

Unjustified complaint

Disputed amount: C$2,069

Player can’t withdraw her bonus winnings.

The player from Alberta had issues withdrawing her winnings of $2069.00 from Slots of Vegas. She had used a free $50 chip offered for new members and her account was fully verified. However, the casino had informed her that she had used multiple free chips consecutively without any deposit history, which was against their terms and conditions. Therefore, her winnings were removed as non-cashable. The player disputed this, claiming she only used one free chip and that the casino’s claims did not match what she had been told. We had reviewed the evidence provided by the casino and found multiple instances of consecutive free chips use. As a result, we were unable to assist the player further and the complaint was rejected.

Read moreRead less Submitted: 09 Feb 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal delayed at the casino.

The player from California had been unable to withdraw his winnings of $2500 from the online casino. Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had faced similar issues with the casino’s sister site in the past. Upon mediation by our Complaints Team, the casino had agreed to process the player’s withdrawal via check. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue.

Read moreRead less Submitted: 16 Jan 2024 Resolved Our verdict

Case closed

Disputed amount: $2,500

Withdrawal of player’s winnings has been delayed.

The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up until that day. After communicating with the casino, the player’s withdrawal had been approved and a wire transfer had been initiated. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.

Read moreRead less Submitted: 15 Jan 2024 Closed Our verdict

Player stopped responding

Disputed amount: $125

Player’s withdrawal via Bitcoin is delayed.

The player from the United States had requested a withdrawal via Bitcoin on 12/25/2023, which was still pending. Upon receiving the complaint, we had asked the player several questions to better understand the situation, including his withdrawal history, KYC verification status, and whether his winnings were accumulated with an active bonus. However, despite extending the response deadline by 7 days, the player did not respond to our queries. Consequently, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 10 Jan 2024 Closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player’s withdrawal is delayed.

The player from Texas had reported a delayed withdrawal from an online casino, despite having been told repeatedly that the funds were on their way. She had been told by customer service that her payout was held due to “mixed funds,” a term not mentioned in the casino’s terms and conditions. The player believed the term had been recently introduced as an excuse not to pay. She had successfully withdrawn from the casino in the past. We asked for her transaction history and correspondence with the casino, but the player did not respond. As a result, the complaint was rejected.

Read moreRead less Submitted: 27 Dec 2023 Closed Our verdict

Unjustified complaint

Disputed amount: $800

Player’s account was restricted after withdrawal request.

The player from Russia had reported that his account on Slots of Vegas was restricted after he requested a withdrawal of several hundreds. Despite several attempts, he had received no responses from the casino and was unable to access his account. The player had claimed to have met all wagering requirements from bonus funds. However, after reviewing the evidence provided by the casino, we discovered that the player had been involved in suspicious activity that breached the casino’s terms and conditions. As a result, the casino was within its rights to deactivate the player’s account and void any winnings. Therefore, we could not support the player’s complaint.

Read moreRead less Submitted: 26 Dec 2023 Closed Our verdict

Player stopped responding

Disputed amount: $1,000

Player’s withdrawal delayed due to repeated document requests.

The player from the US had experienced issues with her withdrawal process and a lack of communication with an online casino. Despite having provided all necessary documents for the process, she had been repeatedly asked for the same documents each time she made inquiries. She had encountered difficulties with the casino’s verification process, which resulted in her funds being credited back to her account multiple times. The player also expressed frustration with the lack of clarity regarding her account status and the alleged discrepancies in her account balance. The complaints team had attempted to mediate the issue, extending the timer for response and inviting the casino to join the conversation. The casino responded, stating that a payment had been sent for disbursal. However, the player failed to respond to further inquiries, leading to the rejection of the complaint.

Read moreRead less Submitted: 18 Dec 2023 Closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s account has been blocked.

The player from Texas was unable to access his casino account and had not received a response from the casino. He had registered his account in April and completed verification successfully, mainly playing slots. The player reported that no funds had been withheld by the casino. We informed the player that casinos had the right to restrict or close accounts if they suspected irregular play or other questionable activities. As such, we couldn’t penalize the casino for closing the player’s account and had to reject the complaint.

Read moreRead less Submitted: 09 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $31

Player cannot access account after withdrawal request.

The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino’s security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn’t eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.

Read moreRead less Submitted: 08 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn’t been received at that time. The player had provided all necessary information to the casino multiple times but hadn’t received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as ‘resolved’.

Read moreRead less Submitted: 30 Nov 2023 Closed Our verdict

Unjustified complaint

Disputed amount: $126

Player’s winnings were capped.

The player from California participated in a 250% deposit bonus with no mentioned playthrough requirements. After depositing $50 and receiving a $125 bonus, the player’s total winnings reached $150. However, the casino only paid out $24. The player is confused about the taken bonus money. We concluded the reduction of winnings was made because the player played with a ‘sticky’ bonus and rejected the complaint as unjustified.

Read moreRead less Submitted: 11 Nov 2023 Closed Our verdict

Player stopped responding

Disputed amount: $900

Player’s bitcoin withdrawal is significantly delayed.

The player from Colorado requested a bitcoin withdrawal nearly a month ago. Inquiries have been answered with estimated periods of 24 to 48 hours; meanwhile, accessing the site is currently impossible. The complaint was rejected as the player stopped responding.

Read moreRead less Submitted: 11 Nov 2023 Closed Our verdict

Player stopped responding

Disputed amount: $810

Online casino disappeared, leaving player’s withdrawal pending.

The player from the US was dealing with a casino that had disappeared from the internet. She had a pending withdrawal of $810 and was unable to reach the casino as their online presence, including their certificates and security, was gone. There were others with the same issue. The player managed to contact the casino, but received an unsatisfactory response. The casino’s website later became accessible again. However, due to the lack of response from the player to the Complaints Team’s inquiries, we were unable to proceed with further investigation or provide potential solutions. The complaint was rejected, but the option remained for the player to reopen it in the future.

Read moreRead less Submitted: 11 Nov 2023 Closed Our verdict

Player stopped responding

Disputed amount: ??

Player unable to contact casino and cash out winnings.

The player from the US was unable to access the casino’s website or send emails, which raised suspicions of being scammed. This had prevented her from cashing out her winnings. She had last accessed her account on Thursday and it had been verified. She had tried using different devices but still couldn’t access the site. She had received an email from Raging Bull casino, with which she had no previous account, offering a 50 chip. The player suspected this might have been a scam as her account at Raging Bull showed a balance of zero. We had reached out to the Casino Representative to investigate the matter. However, due to lack of further response from the player, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 10 Nov 2023 Closed Our verdict

Player stopped responding

Disputed amount: $78

Player’s withdrawal is delayed.

The player from Hawaii was facing a delay in withdrawal via Bitcoin. Despite having waited the prescribed 7-10 business days twice, the casino had returned the money to his casino account and requested him to wait another 7-10 business days. When asked to clarify about a similar complaint under a different email, the player explained that his girlfriend had initially filed the complaint using her email. We had requested further information regarding his account verification status and previous withdrawal history. However, the player did not respond to our queries. As a result, we were unable to proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 02 Nov 2023 Closed Our verdict

Unjustified complaint

Disputed amount: $78

Player’s withdrawal is delayed.

The player from Hawaii had lodged a complaint about a delayed Bitcoin withdrawal from an online casino. After waiting twice the prescribed period, she had discovered that the funds were returned to her casino account and she was asked to request the withdrawal again. We had identified a similarity between her complaint and another one previously submitted. After asking her for clarification, we concluded that the complaint had not been submitted by the person who experienced the issue, and hence, decided to close it.

Read moreRead less Submitted: 02 Nov 2023 Closed Our verdict

Player stopped responding

Disputed amount: $2,300

Player experiences withdrawal delay.

The player from California had complained about miscommunication from the casino’s support agents which had subsequently delayed a $2300 withdrawal. Problems included conflicting information about withdrawal methods and missing documents. We attempted to request additional information to investigate the issue. However, the player did not respond to our inquiries within the specified timeframe, leading us to reject the complaint.

Read moreRead less Submitted: 24 Oct 2023 Closed Our verdict

Player stopped responding

Disputed amount: $1,900

Player’s withdrawal has been delayed.

The player from California made a withdrawal request three weeks ago, and after a ten-day processing delay, still has not received the funds after a month. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 22 Oct 2023 Closed Our verdict

Player stopped responding

Disputed amount: $1,900

Player’s withdrawal is delayed.

The player from the United States had an issue with a withdrawal that had been pending for 20 days, despite the casino’s policy of processing within 10 working days. We attempted to gather more information from the player to better understand the situation, including her KYC verification status and whether she had used a bonus to accumulate her winnings. However, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

Read moreRead less Submitted: 16 Oct 2023 Closed Our verdict

Unjustified complaint

Disputed amount: $680

Player’s withdrawal has been delayed.

The player from the United States has not received their approved withdrawal for two weeks. The casino has provided us with evidence that the player broke the terms and conditions of the free chips, therefore, their winnings are not eligible for withdrawal. We have rejected the complaint.

Read moreRead less Submitted: 12 Oct 2023 Closed Our verdict

Other

Disputed amount: $2,500

Player has issues with card verification.

The player from the United States is having difficulties with verification, due to the casino asking to verify a MasterCard which the player does not own. The player used a different card for their transactions, and their numerous emails to the casino have received no response. We rejected this complaint as the funds have been played down before we could intervene.

Read moreRead less Submitted: 30 Sep 2023 Closed Our verdict

Player stopped responding

Disputed amount: $228

Player experiences disputed deposit and winnings.

The player from the United States won over $200 after making a $30 deposit, but later found their balance reduced to zero without explanation. The casino is asking the player to prove that the initial deposit was made. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 27 Sep 2023 Closed Our verdict

Player stopped responding

Disputed amount: $1,000

Player is experiencing difficulties with his withdrawals.

The player from the United States has failed to withdraw winnings since April despite being fully verified and trying every withdrawal method offered by the casino. The player stopped responding to our questions and comments, so we rejected the complaint.

Read moreRead less Submitted: 06 Sep 2023 Closed Our verdict

Insufficient evidence from player

Disputed amount: $1,779

Player’s account blocked after attempting to withdraw winnings.

The player from the United States had their winnings cancelled as the deposit hasn’t been allegedly received by the casino. The casino provided supporting evidence of this, and the player was unable to show transactions in her bank statement that could be confirmed as successful deposits made to the casino. Consequently, the complaint was rejected.

Read moreRead less Submitted: 04 Sep 2023 Closed Our verdict

Player stopped responding

Disputed amount: $850

Player’s withdrawal delayed for a month.

The player from the United States has been unable to receive her withdrawal for almost a month despite multiple attempts to reach the casino, with no clear explanation given for the delay. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 03 Sep 2023 Unresolved Our verdict

Insufficient evidence from casino

Disputed amount: $1,023

Player’s withdrawal is delayed by paperwork requests.

The player from Texas had requested a withdrawal two weeks prior, but the casino had continued to request the same verification documents, despite the player having repeatedly sent them to two different emails. This had delayed the payout. The player had also communicated with the casino through live chat, where they confirmed that they had all the necessary information from the player. However, the casino representative had claimed that the player’s account did not have a method of payout associated with it, which had caused the delay. The player had been asked to provide necessary information for a physical check payment.The player acknowledged receiving a check but was initially oblivious that it was from the casino. However, the check was declined by the player’s bank due to problems with the company name on the check. Despite numerous attempts to resolve the issue, the casino did not provide the requested evidence, leading to the complaint being closed as ‘unresolved’.

Read moreRead less Submitted: 24 Aug 2023 Closed Our verdict

Player stopped responding

Disputed amount: $100

Player is facing issues withdrawing tournament winnings.

The player from the United States won $30 from a free tournament and turned it into $100 by playing at the casino. However, the withdrawal request was denied due to the lack of deposits made in between the free tournaments. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 30 Jul 2023 Closed Our verdict

Player stopped responding

Disputed amount: $2,075

Player’s winnings have been confiscated.

The player from Nevada won over $2000. Despite using a bonus with no max cashout and seeing their winnings as “withdrawable” on the platform, their pending withdrawals have disappeared and they see a “manager withdrawal approval” of their winnings. The player claims to have been misinformed about the cashout max. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 28 Jun 2023 Closed Our verdict

Player stopped responding

Disputed amount: $350

Player’s withdrawal request is delayed.

The player from Michigan requested a withdrawal of $350r. The casino asked the player to send a bank statement with their deposit transaction from two years ago to complete their withdrawal request. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 23 Jun 2023 Closed Our verdict

Player stopped responding

Disputed amount: $365

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for 3 weeks. The complaint was closed as the player stopped responding.

Submitted: 30 May 2023 Closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s VIP status has been changed.

The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 28 May 2023 Closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player believes that their withdrawal has been delayed.

The player from Colorado requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 28 May 2023 Closed Our verdict

Unjustified complaint

Disputed amount: $1,357

Player’s withdrawal is delayed.

The player from the United States requested a withdrawal. She received only a part of her winnings as they were the result of a cashback bonus activated two years ago. For this reason, we had to reject the complaint.

Read moreRead less Submitted: 22 May 2023 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal was delayed for almost a month. The player has received the funds, and the complaint was closed as “resolved”.

Submitted: 20 May 2023 Resolved Our verdict

Case closed

Disputed amount: C$292

The player’s winnings were capped.

The player’s winnings were capped due to mixed funds. We ended up closing the complaint as resolved since the player confirmed a successful resolution.

Submitted: 15 May 2023 Closed Our verdict

Player stopped responding

Disputed amount: $100

Player’s withdrawal has been cancelled.

The player from the United States won $100 at the casino but was only sent $11 without any explanation. They continued playing and met a high playthrough requirement, resulting in a $100 maximum withdrawal. However, their withdrawal request was denied due to consecutive free chips, despite having made the required deposit and provided all requested verification. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 15 May 2023 Closed Our verdict

Player stopped responding

Disputed amount: $100

Player claims that payment has been delayed.

The player from California requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 13 May 2023 Closed Our verdict

Other

Disputed amount: 106 BCH

Player’s withdrawal has been delayed.

The player from Hawaii requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We’ve rejected this complaint as per the player’s explicit request.

Read moreRead less Submitted: 04 May 2023 Closed Our verdict

Player stopped responding

Disputed amount: $1,299

Player’s winnings haven’t been received yet.

The player from Arizona has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 27 Apr 2023 Closed Our verdict

Player stopped responding

Disputed amount: $1,000

Player’s winnings were confiscated.

The player from the US had his winnings confiscated. We closed the complaint because the player stopped responding.

Submitted: 20 Apr 2023 Closed Our verdict

Player stopped responding

Disputed amount: $700

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal six weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 04 Apr 2023 Resolved Our verdict

Case closed

Disputed amount: $900

Player can’t withdraw from the casino.

The player from the US is experiencing difficulties with the withdrawal of his winnings. The issue has been resolved successfully.

Submitted: 07 Mar 2023 Resolved Our verdict

Case closed

Disputed amount: $500

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 weeks. The complaint was closed as the player stopped responding. The complaint was reopened and the issue has been resolved successfully.

Submitted: 25 Feb 2023 Closed Our verdict

Player stopped responding

Disputed amount: $3,700

The player’s winnings were voided.

The player’s winnings were voided for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 10 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $2,115

Player’s withdrawal is delayed.

The player from the US is experiencing issues withdrawing his winnings from the casino. The player confirmed the issue was resolved.

Submitted: 07 Feb 2023 Closed Our verdict

Player stopped responding

Disputed amount: $700

Player’s withdrawals are delayed.

The player from the US is experiencing delays in withdrawing her winnings. The complaint was closed because the player stopped responding.

Submitted: 05 Feb 2023 Resolved Our verdict

Case closed

Disputed amount: $105

Player’s withdrawal has been delayed.

The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 02 Jan 2023 Closed Our verdict

Player stopped responding

Disputed amount: $998

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 15 Dec 2022 Closed Our verdict

Unjustified complaint

Disputed amount: $5,000

The player’s experiencing an unspecified issue.

The player was experiencing an unspecified issue with his payments. After an unsuccessful withdrawal, the winnings from a weekly cashback bonus were credited back to her account. However, these funds still contained invalid winnings over the maximum cashout limit from the bonus. She deposited real money on top of these returned winnings, which caused “mixing funds”. However, the disputed winnings were won from funds she had available above the maximum cashout limit after losing all real money, so these winnings were considered invalid. Her account was later credited with the original deposit that caused “mixing funds”, but it was lost. After careful consideration of all available data and details, we consider the complaint unjustified.

Read moreRead less Submitted: 13 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $1,250

Player’s withdrawal has been delayed.

The player from the US requested a withdrawal almost two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Submitted: 19 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $380

Player’s winnings haven’t been received yet.

The player from Arizona has been waiting for a withdrawal for less than two weeks. The player confirmed the payment was received and the issue was resolved.

Submitted: 10 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Submitted: 02 Oct 2022 Unresolved Our verdict

No reaction policy

Disputed amount: $3,143

Balance zeroed without any explanation.

The player ‘‘googoosh’’ claimed that short while after depositing and paying with bonus the casino zeroed out their balance of $643. The player tried to get an explanation from the casino but no one gave them any and in the end, the player’s account got locked. Also the player had made a withdrawal request of $2500 before and it was pending, documents provided, however, as the player couldn’t login he couldn’t contact the chat. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 5/2020 Unresolved Our verdict

No reaction policy

Disputed amount: ??

Pay out via wire transfer refused.

The player ‘‘borrahb’’ complained that the casino refused to pay out via wire transfer payment method. Later on, the player created new bank account but the casino said they did not work with that bank. The player then created another account in a different bank but got the same answer from the casino. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 3/2020 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal 11 days prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Submitted: 01 Sep 2022 Closed Our verdict

Player stopped responding

Disputed amount: $2,080

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 5 months. The complaint was closed as the player stopped responding.

Submitted: 13 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from South Africa has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.

Submitted: 10 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $600

Player hasn’t received his withdrawal.

The player from the US requested a withdrawal, but it has not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Submitted: 25 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $2,130

The player’s withdrawal is delayed.

The player’s withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.

Read moreRead less Submitted: 06 Jul 2022 Closed Our verdict

Player stopped responding

Disputed amount: C$275

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

Submitted: 26 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $1,129

Player’s struggling to withdraw her winnings.

The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.

Read moreRead less Submitted: 23 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 15 Jun 2022 Resolved Our verdict

Case closed

Disputed amount: $1,900

Player’s struggling to withdraw his winnings.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.

Read moreRead less Submitted: 18 May 2022 Resolved Our verdict

Case closed

Disputed amount: $127

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint is marked as resolved since the player confirmed successful receiving of the payout from the casino.

Submitted: 29 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: $100

Player has been waiting for winnings for ten months.

The player from Japan has requested a withdrawal of his No Deposit bonus winnings ten months ago. It has never been received. This case was successfully resolved.

Submitted: 22 Oct 2021 Closed Our verdict

Player stopped responding

Disputed amount: €173.66

Player cannot withdraw winnings.

The player from the Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 17 Oct 2021 Closed Our verdict

Player stopped responding

Disputed amount: $300

The player’s struggle to verify.

The player’s struggle to verify as the casino keep requesting new documents. Then ho stopped responding.

Submitted: 21 Sep 2021 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $1,884

Account blocked despite approved withdrawals.

The player ‘BSCOTTY’ had his payment approved. However, the casino blocked his account without relevant reason. The player tried contacting the support via phone and e-mails, but it did not help. In the latest message, the player was still waiting for the payment.

Read moreRead less Read more on: askgamblers.com Submitted: 7/2016 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $4,650

Delayed payment.

The player requested three withdrawals and they got approved. Apparently, there was a delay in payments and customer service kept replying with various excuses. Despite the fact the player has not received the money yet, probably he will get paid (previous withdrawals were paid by check).

Read moreRead less Read more on: askgamblers.com Submitted: 10/2016 Resolved Our verdict

Case closed

Disputed amount: €1,275

Player’s withdrawal has been delayed.

The player from the US is dissatisfied with the long withdrawal process. The casino managed to pay out the winnings and the complaint is resolved.

Submitted: 22 Aug 2021 Closed Our verdict

Unjustified complaint

Disputed amount: €100

Player’s account has been blocked.

The player from Slovenia had their account blocked without further explanation. The remaining balance is still held by the casino. Casino provided evidence that there are more accounts from the same IP address so we are rejecting this complaint.

Read moreRead less Submitted: 06 Jul 2021 Closed Our verdict

Player stopped responding

Disputed amount: $5,000

Player’s withdrawal has been delayed.

The player from the UK is experiencing problems with withdrawal. The casino cancelled his withdrawal and asked for another bank account to send it to. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 02 Jul 2021 Closed Our verdict

Player stopped responding

Disputed amount: C$216

Player’s active balance has disappeared.

The player from Canada had his funds vanished from the account. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 29 Jun 2021 Closed Our verdict

Player stopped responding

Disputed amount: $185

Player has been waiting for winnings for over a year.

The player from United States has requested a withdrawal more than a year ago. It has never been received. She stopped responding.

Submitted: 13 May 2021 Closed Our verdict

Other

Disputed amount: $2,000

Player’s struggling to complete the account verification.

The player from United States is experiencing difficulties withdrawing his winnings due to ongoing verification. Due to the extensive timeframe the player decided not to pursue this case any longer and we were forced to reject this complaint.

Read moreRead less Submitted: 27 Mar 2021 Closed Our verdict

Player stopped responding

Disputed amount: $2,400

Player’s struggling to withdraw his winnings due to ongoing verification.

The player from United States is complaining about the lengthy and slow verification process. Player stopped responding.

Submitted: 15 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal has been delayed.

The player from United States is complaining about lengthy withdrawals. The complaint was resolved after the player received his winnings.

Submitted: 08 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $1,500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal almost two months ago. It has been pending since. After some time after the complaint was submitted, the withdrawal was payed to the player and the issue is resolved.

Read moreRead less Submitted: 02 Jan 2021 Closed Our verdict

Player stopped responding

Disputed amount: $4,100

Player is complaining about the long withdrawal process.

The player from the US is dissatisfied with the long withdrawal process. Even though we assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

Read moreRead less Submitted: 02 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $1,200

Player’s struggling to withdraw his winnings.

The player from United States is experiencing difficulties withdrawing his funds due to limited availability of payment methods and ongoing verification. After communication he got paid his winnings through Bitcoin.

Read moreRead less Submitted: 23 Nov 2020 Resolved Our verdict

Case closed

Disputed amount: $888.71

Player is having difficulties with withdrawal.

The player from Italy is struggling to withdraw funds using an Italian payment provider probably due to geolocation.

Submitted: 19 Nov 2020 Closed Our verdict

Unjustified complaint

Disputed amount: $1,000

Player’s account has been blocked.

The player from United States had her account blocked without further explanation.

Submitted: 14 Nov 2020 Closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from United States has been struggling to receive her winnings for three weeks. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 06 Nov 2020 Closed Our verdict

Player stopped responding

Disputed amount: $225

Player’s withdrawal has been delayed.

The player from United States had requested a Bitcoin withdrawal almost a month ago, unfortunately, it has been pending since. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 17 Oct 2020 Closed Our verdict

Player stopped responding

Disputed amount: €800

Player’s criticizing withdrawal process.

The player from United States is experiencing difficulties to complete additional check. Unfortunately, even if the same documents have been provided already, the verification is still pending. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 06 Oct 2020 Closed Our verdict

Player stopped responding

Disputed amount: $150

Player is complaining about the long withdrawal process.

The player from the US is dissatisfied with the long withdrawal process. Player stopped responding and we were forced to reject this complaint.

Submitted: 06 Sep 2020 Unresolved Our verdict

Against fair gambling

Disputed amount: €100

Player’s having difficulties withdrawing his winnings.

The player from Switzerland is struggling to withdraw his bonus winnings. We classified this as against fair gambling codex since the player was not able to withdraw winnings from NDB because of restricted country,

Read moreRead less Submitted: 29 Jul 2020 Closed Our verdict

Player stopped responding

Disputed amount: $1,753

Player’s withdrawal has never reached her bank account.

The player from United States has requested a withdrawal almost three months ago. The lengthy verification has taken two months and the withdrawal has been pending ever since. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 28 Jul 2020 Closed Our verdict

Other

Disputed amount: $500

Player’s withdrawal has been delayed.

The player from United States has requested a withdrawal through Bitcoin three weeks ago. It has been pending since. The player received his winnings, however, complaining about the deducted amount. The bonus which the player used was sticky and it’s clearly stated in the casino terms. After the player requested for full amount we had to close this complaint.

Read moreRead less Submitted: 21 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: $700

Player’s withdrawal has been delayed.

The player from the US is experiencing some problems with withdrawal probably due to unfinished KYC. The complaint got resolved.

Submitted: 19 Jul 2020 Closed Our verdict

Player stopped responding

Disputed amount: $1,600

Player’s having difficulties withdrawing his winnings.

The player from the US is struggling to contact casino support regarding his delayed withdrawal. Player stopped responding.

Submitted: 25 Jun 2020 Resolved Our verdict

Case closed

Disputed amount: $500

Player’s withdrawal has been delayed. This complaint got successfully resolved.

The player from United States has requested a withdrawal a month ago. It has been pending since.

Submitted: 17 Jun 2020 Closed Our verdict

Player stopped responding

Disputed amount: $3,200

Player’s withdrawals have been delayed and account blocked.

The player from United States has requested withdrawals back in March. They all have been pending since and the player’s account is not accessible anymore. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 12 Jun 2020 Resolved Our verdict

Case closed

Disputed amount: $372

Player’s struggling to withdraw his winnings.

The player from Austria is having difficulties withdrawing his winnings for an unknown reason. Player got his winning from no deposit bonus.

Submitted: 04 Jun 2020 Resolved Our verdict

Case closed

Disputed amount: $932

Player’s struggling to receive his winnings.

The player from United States was assured by the casino that the winnings have been sent to her account three weeks ago. Unfortunately, she has never received any funds. Player’s complaint has been resolved successfully.

Read moreRead less Submitted: 03 Jun 2020 Closed Our verdict

Player stopped responding

Disputed amount: $1,500

Player’s struggling to receive his bonus winnings.

The player from United States is having difficulties withdrawing his bonus winnings. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 29 Mar 2020 Closed Our verdict

Unjustified complaint

Disputed amount: $2,750

Player account was closed without any explanation

Sharene from USA had a pending withdrawal on her player account when her account was closed without an explanation. After few unsuccessful login attempts, the live chat agent told her that her account was closed and ended the conversation.

Read moreRead less Submitted: 28 Aug 2019 Unresolved Our verdict

Uncertain case

Disputed amount: $2,828

The account was closed and the payment was put on hold due to the account being audited.

The player won $2,828 but didn’t request a withdrawal because she planned on playing more games with her winning. Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she’d be contacted as soon as it gets resolved. There is no further information on this case.

Read moreRead less Read more on: askgamblers.com Submitted: 5/2015 Unresolved Our verdict

Uncertain case

Disputed amount: $289

Player was accused of accepting and playing with more than one bonus.

The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses. No update is available ever since.

Read more on: askgamblers.com Submitted: 7/2018 Unresolved Our verdict

No reaction policy

Disputed amount: $2,500

Player’s funds were confiscated due to accusations of playing with mixed funds.

The casino removed almost $2,500 from the player’s account claiming they played with mixed funds which they said wasn’t true. They said the player used a $50 bonus chip back in 2015. The complaint remained unsolved.

Read moreRead less Read more on: thepogg.com Submitted: 6/2017 Show 2 similiar complaints with 0 black points in total (0 for this casino) Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $150

Extremely long withdrawal process.

The player requested a withdrawal of $100 and sent all the needed documents for verification. They still haven’t received the payment and this case is still unresolved.

Read more on: askgamblers.com Submitted: 2/2017 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $125

Extremely long and misleading withdrawal process.

The player requested a withdrawal of $140. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check. The player still didn’t receive it. The case remains unresolved.

Read moreRead less Read more on: askgamblers.com Submitted: 10/2016 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $1,000

The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.

The player requested a withdrawal of $1,000 but the payment kept delaying. They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours. We consider this likely paid.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2016 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $100

Extremely delayed withdrawal process.

The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven’t received the winnings. The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.

Read moreRead less Read more on: askgamblers.com Submitted: 6/2016 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $8,000

Extremely long withdrawal process due to repeated requests of document for verification.

The player requested a withdrawal of $8,000 but the payment was delayed. When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again. So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments. The case remains unresolved.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2016 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $6,825

Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.

The player requested a withdrawal of $6,825 but the payment was extremely delayed. The support team emailed with the player back and forth about the documents for verification being received and then not being received. It was a very long process, but the player received a sum of $4,305 and was waiting to receive the rest of the money. There is no further response from the casino but we believe that the winnings were likely paid.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2016 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $1,688

After a long withdrawal process, the player received smaller half of his payout. He has been waiting to receive the rest of the money.

The player, Stuart, requested five withdrawals. He had received two of them in the amounts of $286 and $550. The customer support told him to wait a little longer because they’ve changed the payment method from checks to wire transfer because they no longer are sending checks to the UK. The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid. There is no update on this case.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2016 Show 6 similiar complaints with 0 black points in total (0 for this casino) Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $6,251

Extremely long withdrawal process while the case had been under the investigation.

The player requested three withdrawals in the amount of $6,251 and sent the documents for verification. Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.

Read moreRead less Read more on: askgamblers.com Submitted: 4/2018 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $4,500

Extremely long withdrawal process without a relevant reason.

The player requested a withdrawal of $4,500 but didn’t receive the payment. After the player contacted the customer support, they told them to wait a few more days. When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened. The payment never came and the case remains unresolved.

Read moreRead less Read more on: askgamblers.com Submitted: 1/2017 Unresolved Our verdict

No reaction policy

Disputed amount: ??

Extremely delayed withdrawal process due to an unknown reason.

The player requested a withdrawal but it was delayed due to an unknown reason. There’s no further information available on whether the player received her winnings or not. The complaint remained unsolved.

Read moreRead less Read more on: thepogg.com Submitted: 1/2017 Unresolved Our verdict

No reaction policy

Disputed amount: $2,500

Extremely long withdrawal process even though the account was already verified.

The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2016 Unresolved Our verdict

No reaction policy

Disputed amount: $2,873

Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.

The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them. The complaint remains unresolved.

Read moreRead less Read more on: thepogg.com Submitted: 5/2019 Show 4 similiar complaints with 0 black points in total (0 for this casino)

Resolved Our verdict

Case closed

Disputed amount: $200

Player’s winnings have been unjustly capped.

The player from the United States had successfully played through a free play bonus and wanted to withdraw $100, but when she attempted to cash out, she was asked to make a verification deposit. She won $200.02 using the deposited money, but the casino confiscated it, claiming it was related to the initial cash-out bonus. The Complaints Team intervened, and after reviewing the situation, it was determined that the funds should not have been confiscated. The casino subsequently credited back $193.17 to her account and confirmed that her withdrawal request had been approved and sent for priority payment. The issue was resolved.

The player from Austria has completed wagering for a Free Chip and requested a withdrawal. Unfortunately, the withdrawal is still pending. The player received his winnings, the issue was resolved.

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia has requested withdrawal three weeks ago. It has been pending since. After some time the player managed to receive his funds and the complaint is resolved.

Planet 7 OZ CasinoSafety Index:Above averageSafety Index In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues. 7.7 Planet 7 OZ Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index Submitted: 08 Jul 2021 Resolved Our verdict

Resolved Our verdict

Case closed

Disputed amount: A$2,500

Player’s experiencing difficulties withdrawing her winnings.

The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request. The complaint is resolved.

Emily requested two express withdrawals and the second withdrawal was declined. She resubmitted the second withdrawal and it got approved. The player expressed dissatisfaction with the casino’s withdrawal process. This case was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player’s issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.

Case closed

Disputed amount: A$100

The player’s withdrawal has been delayed.

The player’s withdrawal had been pending for 2 weeks. It has been resolved.

The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $75

Player can’t access a site and retrieve pay out.

The player from Texas had been unable to access the online casino site and had experienced issues while requesting a payout. He hadn’t been able to log into his account since November 1st and despite having been verified, he had been met with silence from the casino after multiple attempts to contact them. The casino finally responded, explaining that they had closed but would honor all legitimate winnings. After some delay due to the need to access financial data and arrange payment from a separate account, the casino confirmed that payment had been issued and delivered. The player had appreciated the team’s efforts and the complaint had been resolved successfully.

Player’s support requests are delayed and unanswered.

The player from South Africa faced issues with her account at the casino due to a lack of response from customer support after sending multiple emails for assistance. She had not received any replies from both the provided support emails. The player wanted to withdraw her winnings and submitted the necessary documents for verification, but experienced delays in the process. After further communication, her account was verified, and the issue was resolved.

Case closed

Disputed amount: €1,100

Player’s withdrawal has been delayed.

The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player’s complaining about the casino’s promotional offers through e-mail and phone. The complaint was resolved after the casino assured that they shouldn’t send more promotional offers to the player.

Resolved Our verdict

Case closed

Disputed amount: A$60

Player is struggling to withdraw their winnings.

The player from Australia is experiencing difficulties withdrawing winnings since Australia became a restricted country. Player’s complaint has been resolved successfully.

Disputed amount: $350

Player’s withdrawal request is delayed.

Read moreRead less Submitted: 23 Jun 2023 Closed Our verdict

Player stopped responding

Disputed amount: $365

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for 3 weeks. The complaint was closed as the player stopped responding.

Submitted: 30 May 2023 Closed Our verdict

Unjustified complaint

Disputed amount: ??

Player’s VIP status has been changed.

The player from the United States has been stripped of her VIP status. After a closer examination, we ended up rejecting this complaint as unjustified.

Submitted: 28 May 2023 Closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player believes that their withdrawal has been delayed.

Read moreRead less Submitted: 28 May 2023 Closed Our verdict

Unjustified complaint

Disputed amount: $1,357

Player’s withdrawal is delayed.

Read moreRead less Submitted: 22 May 2023 Resolved Our verdict

Case closed

Disputed amount: $100

The player’s withdrawal is delayed.

The player’s withdrawal was delayed for almost a month. The player has received the funds, and the complaint was closed as “resolved”.

Submitted: 20 May 2023 Resolved Our verdict

Case closed

Disputed amount: C$292

The player’s winnings were capped.

Player stopped responding

Disputed amount: $1,000

Player’s winnings were confiscated.

The player from the US had his winnings confiscated. We closed the complaint because the player stopped responding.

Submitted: 20 Apr 2023 Closed Our verdict

Player stopped responding

Disputed amount: $700

Read moreRead less Submitted: 02 Jan 2023 Closed Our verdict

Player stopped responding

Disputed amount: $998

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 15 Dec 2022 Closed Our verdict

Unjustified complaint

Disputed amount: $5,000

The player’s experiencing an unspecified issue.

Read moreRead less Submitted: 13 Dec 2022 Resolved Our verdict

Case closed

Disputed amount: $1,250

Player’s withdrawal has been delayed.

The player from the US requested a withdrawal almost two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Submitted: 19 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $380

Player’s winnings haven’t been received yet.

The player from Arizona has been waiting for a withdrawal for less than two weeks. The player confirmed the payment was received and the issue was resolved.

Submitted: 10 Oct 2022 Resolved Our verdict

Case closed

Disputed amount: $2,000

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Submitted: 02 Oct 2022 Unresolved Our verdict

No reaction policy

Disputed amount: $3,143

Balance zeroed without any explanation.

Read moreRead less Read more on: thepogg.com Submitted: 5/2020 Unresolved Our verdict

No reaction policy

Disputed amount: ??

Pay out via wire transfer refused.

Read moreRead less Read more on: thepogg.com Submitted: 3/2020 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from the United States has requested a withdrawal 11 days prior to submitting this complaint. The player has received the payment and the complaint was closed as “resolved”.

Submitted: 01 Sep 2022 Closed Our verdict

Player stopped responding

Disputed amount: $2,080

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 5 months. The complaint was closed as the player stopped responding.

Submitted: 13 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from South Africa has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet.

Submitted: 10 Aug 2022 Resolved Our verdict

Case closed

Disputed amount: $600

Player hasn’t received his withdrawal.

Submitted: 25 Jul 2022 Resolved Our verdict

Case closed

Disputed amount: $2,130

The player’s withdrawal is delayed.

Read moreRead less Submitted: 06 Jul 2022 Closed Our verdict

Player stopped responding

Disputed amount: C$275

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player didn’t respond to our messages and questions.

The player’s withdrawal is delayed for unknown reason. The complaint is marked as resolved since the player confirmed successful receiving of the payout from the casino.

Submitted: 29 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: $100

Player has been waiting for winnings for ten months.

The player from Japan has requested a withdrawal of his No Deposit bonus winnings ten months ago. It has never been received. This case was successfully resolved.

Submitted: 22 Oct 2021 Closed Our verdict

Player stopped responding

Disputed amount: €173.66

Player cannot withdraw winnings.

The player from the Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 17 Oct 2021 Closed Our verdict

Player stopped responding

Disputed amount: $300

The player’s struggle to verify.

The player’s struggle to verify as the casino keep requesting new documents. Then ho stopped responding.

Submitted: 21 Sep 2021 Unresolved Our verdict

Delayed payment, status unknown

Disputed amount: $1,884

Account blocked despite approved withdrawals.

Read moreRead less Read more on: askgamblers.com Submitted: 7/2016 Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $4,650

Delayed payment.

Read moreRead less Read more on: askgamblers.com Submitted: 10/2016 Resolved Our verdict

Case closed

Disputed amount: €1,275

Player’s withdrawal has been delayed.

The player from the US is dissatisfied with the long withdrawal process. The casino managed to pay out the winnings and the complaint is resolved.

Submitted: 22 Aug 2021 Closed Our verdict

Unjustified complaint

Disputed amount: €100

Player’s account has been blocked.

Read moreRead less Submitted: 06 Jul 2021 Closed Our verdict

Player stopped responding

Disputed amount: $5,000

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 02 Jul 2021 Closed Our verdict

Player stopped responding

Disputed amount: C$216

Player’s active balance has disappeared.

The player from Canada had his funds vanished from the account. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 29 Jun 2021 Closed Our verdict

Player stopped responding

Disputed amount: $185

Player has been waiting for winnings for over a year.

The player from United States has requested a withdrawal more than a year ago. It has never been received. She stopped responding.

Submitted: 13 May 2021 Closed Our verdict

Other

Disputed amount: $2,000

Player’s struggling to complete the account verification.

Read moreRead less Submitted: 27 Mar 2021 Closed Our verdict

Player stopped responding

Disputed amount: $2,400

Player’s struggling to withdraw his winnings due to ongoing verification.

The player from United States is complaining about the lengthy and slow verification process. Player stopped responding.

Submitted: 15 Jan 2021 Resolved Our verdict

Case closed

Disputed amount: $400

Player’s withdrawal has been delayed.

Submitted: 19 Nov 2020 Closed Our verdict

Unjustified complaint

Disputed amount: $1,000

Player’s account has been blocked.

The player from United States had her account blocked without further explanation.

Submitted: 14 Nov 2020 Closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player’s withdrawal has been delayed.

The player from United States has been struggling to receive her winnings for three weeks. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from the US is dissatisfied with the long withdrawal process. Player stopped responding and we were forced to reject this complaint.

Submitted: 06 Sep 2020 Unresolved Our verdict

Against fair gambling

Disputed amount: €100

Player’s having difficulties withdrawing his winnings.

Read moreRead less Submitted: 29 Jul 2020 Closed Our verdict

Player stopped responding

Disputed amount: $1,753

Player’s withdrawal has never reached her bank account.

Read moreRead less Submitted: 28 Jul 2020 Closed Our verdict

Other

Disputed amount: $500

Player’s withdrawal has been delayed.

Read moreRead less Submitted: 21 Jul 2020 Resolved Our verdict

Case closed

Disputed amount: $700

Player’s withdrawal has been delayed.

The player from the US is experiencing some problems with withdrawal probably due to unfinished KYC. The complaint got resolved.

Submitted: 19 Jul 2020 Closed Our verdict

Player stopped responding

Disputed amount: $1,600

Player’s having difficulties withdrawing his winnings.

Player account was closed without any explanation

Read moreRead less Submitted: 28 Aug 2019 Unresolved Our verdict

Uncertain case

Disputed amount: $2,828

The account was closed and the payment was put on hold due to the account being audited.

Read moreRead less Read more on: askgamblers.com Submitted: 5/2015 Unresolved Our verdict

Uncertain case

Disputed amount: $289

Player was accused of accepting and playing with more than one bonus.

The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses. No update is available ever since.

Read more on: askgamblers.com Submitted: 7/2018 Unresolved Our verdict

No reaction policy

Disputed amount: $2,500

Player’s funds were confiscated due to accusations of playing with mixed funds.

Read moreRead less Read more on: thepogg.com Submitted: 6/2017 Show 2 similiar complaints with 0 black points in total (0 for this casino) Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $150

Extremely long withdrawal process.

Extremely long withdrawal process even though the account was already verified.

Read moreRead less Read more on: askgamblers.com Submitted: 12/2016 Unresolved Our verdict

No reaction policy

Disputed amount: $2,873

The player from Japan is wondering if the casino accepts identity documents in Latin alphabet only. The issue has been resolved successfully.

Case closed

Disputed amount: $758

Player’s withdrawal has been delayed.

Case closed

Disputed amount: €100

Player’s winnings haven’t been received yet.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. After cooperation from both the casino and the player, the solution has been found.

Case closed

Disputed amount: $100

Player’s struggling to complete account verification.

Case closed

Disputed amount: A$14,000

Player’s struggling to withdraw his winnings.

Case closed

Disputed amount: A$1,960

Player’s withdrawal has been delayed.

Disputed amount: A$1,400.56

Player’s withdrawal has been delayed.

Case closed

Disputed amount: $327

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$1,500

Player’s struggling to withdraw her winnings.

The player from Australia tried to withdraw her winnings, but access to her account has been restricted. It has been resolved.

Case closed

Disputed amount: A$1,200

Player’s withdrawal has been delayed.

Disputed amount: A$580

Player’s struggling to withdraw his winnings.

Disputed amount: €1,691

Delayed express withdrawal, money still not in player’s bank account.

Resolved Our verdict

Case closed

Disputed amount: $1,300

Player’s withdrawal has been delayed.

Case closed

Disputed amount: A$2,500

Player’s withdrawal has been delayed.

The player from Australia is experiencing difficulties withdrawing his winnings due to the unknown status of the account verification. The complaint was successfully resolved.

Resolved Our verdict

Case closed

Disputed amount: $75

Player can’t access a site and retrieve pay out.

Case closed

Disputed amount: $2,500

The player struggles to verify his documents.